Refund Policy

1. Scope

This Refund Policy explains when refunds may be available for purchases made from Ateno Inc. ("Ateno," "we," "us"). It applies to subscriptions and other paid services purchased directly from Ateno.

2. Subscription Charges

Subscription fees are billed in advance on a monthly or annual cycle, depending on your selected plan. Unless otherwise stated, charges are non-refundable after the billing period begins.

3. Trial Periods

If a free trial is offered, no charge is applied until the trial ends. To avoid charges, cancel before the trial converts to a paid subscription.

4. Cancellation

You may cancel at any time. Cancellation stops future renewals, and your paid access continues through the end of the current billing period unless otherwise required by applicable law.

5. When Refunds May Be Granted

We may provide a full or partial refund in cases such as:

• duplicate charges caused by a billing error
• verified technical failures that prevented service access
• unauthorized transactions, after review
• other situations where refund rights apply under local law

6. Non-Refundable Items

Except where required by law, refunds are not provided for:

• partial billing periods after service has started
• unused time remaining on an active subscription term
• plan downgrades applied mid-cycle
• suspension or termination for Terms of Service violations

7. How to Request a Refund

To request a refund, contact us at info@ateno.co with your account email, order or invoice details, and a short description of the issue. We may request additional information to verify ownership and transaction history.

8. Processing Time

Eligible refunds are typically processed within 5 to 10 business days. Final posting times depend on your payment provider and financial institution.

9. Chargebacks

Before filing a chargeback, please contact us so we can resolve billing issues quickly. Fraudulent or abusive chargebacks may result in account restrictions.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes become effective when posted, and material updates may also be communicated through the Service.

11. Contact