We are here to help.
Contact the Ateno team for product, billing, privacy, and technical support. Every request is reviewed by a real person.
Questions about your account, billing, or generated designs.
Responsible disclosure and security-related concerns.
Data access, deletion, and legal privacy requests.
Mon - Fri, 9 am - 6 pm ET for time-sensitive issues.
What to include
Following these points helps us route and resolve your request faster.
- Include your account email and a short summary of the issue.
- For technical problems, add steps to reproduce and screenshots when possible.
How quickly will I get a reply?
Most requests receive a response within one business day. Critical account access and billing issues are prioritized.
What should I include in my request?
Include your account email, device type, and a concise description of the issue. Screenshots help us resolve things faster.
Can I request account or data deletion?
Yes. Email privacy@ateno.co from the address on your account. We verify each request and process it promptly.
Do you offer support for developers?
Yes. For API and integration questions, include endpoint details and request IDs so we can investigate quickly.